FAQs

Why are there different prices for the same product? Is it legal?

ALT is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and ALT does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. ALT rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

I have created a refund request. When should i expect a refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: NEFT - 1 to 3 business days post refund initiation Myntra Credit - Instant Online Refund – 7 to 10 days post refund initiation, depending on your bank partner “PhonePe wallet” – Instant Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Myntra accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

How do I create a return request ?

You can create a Return in three simple steps - 1. Tap on MyOrders 2. Choose the item to be returned 3. Enter details requested and create a return request

Where should I shelf ship the returns?

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.